Return Policy and Refund Policy

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At Visum Contracting Group, we strive to provide our customers with top-quality products and exceptional service. We understand that there may be instances where you may need to seek a refund for your purchase. Please carefully review our refund policy below:

1. Damaged or Defective Items

If your purchased item arrives damaged or is determined to be defective, please contact our customer service team within [number of days] days of receiving the item. We will assess the situation and work with you to find the best possible solution. This may include providing a replacement for the damaged or defective item at no additional cost or issuing a refund.

          2. Items Damaged or Destroyed During Shipping

In the unfortunate event that your item is damaged or destroyed during shipping, please notify us immediately. We will require detailed documentation of the damage, including photographs and a description of the issue. Once the damage is verified, we will take appropriate action, which may involve providing a replacement or issuing a refund.

          3. Non-Refundable Items

Please be aware that certain items, particularly medical equipment, are strictly non-refundable. Due to the nature of these products and the importance of maintaining their integrity and safety, we cannot accept returns or provide refunds for any medical equipment purchases. We encourage you to review all product specifications and details before making your purchase.

          4. Return Authorization

For eligible refund requests, our customer service team will provide you with a Return Authorization Number (RAN). This number must be clearly marked on the package when returning the item. Failure to include the RAN may result in delays or rejection of your refund request.

          5. Return Shipping

If a return is authorized, the customer is responsible for the return shipping costs unless the item was damaged or destroyed during shipping. We recommend using a trackable shipping method and obtaining shipping insurance to ensure the safe return of the item.

          6. Refund Processing

Once the returned item is received and inspected, we will notify you regarding the status of your refund. If your refund request is approved, we will process the refund within [number of days]. The refund will be issued to the original payment method used for the purchase.

           7. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team at [customer service email or phone number]. We are here to assist you and provide further clarification on our policy.

Please note that this refund policy applies only to purchases made directly from Visum Contracting Group. If you purchased our products through a third-party retailer or distributor, please refer to their respective refund policies.